Dear Valued ProHosterz Customer, In the past 12 hours, multiple Windows updates have been pushed. These updates are currently causing heavy system load, slowness or (at times) complete loss in connectivity to Windows VMs. Our technicians are attempting to kill any processes that appear to be "stuck" and are detrimentally affecting other services on the node. At this time, the best thing you can do is to wait for updates to complete. *** We ask that you DO NOT try to restart updates or reboot the service. This will only complicate the situation and may lead to extended inaccessibility. We are also requesting that ALL Windows hosting clients ensure that updates _can_ be run, by checking firewall restrictions and update settings and making any necessary adjustments to allow critical OS updates processes to successfully complete. If you currently have a ticket related to this issue and find that Windows updates are the cause or that service is restored to normal, please close your ticket as soon as possible. This will aid us in assisting those users still having problems. Thank you.
Thursday, October 13, 2011